CUSTOMER CARE

For all general enquiries, including wholesale and press matters, please email info@tidbitsnacks

• > Payment

  Any transactions or purchases online can be made via American Express, MasterCard, Visa and Paypal only. In order to secure payments for future purchases, in particular when you opt in for our subscription service, tokenised payment information is securely stored on our servers. Tidbit Foods Pty Ltd never stores the actual card information on our servers and all payments are processed via a PCI compliant payment gateway.
  All payments have to be made before your purchase can be delivered. When paying by card, if you have insufficient funds in your account or the card declines - the purchase will not go through. For direct transfers, your meals will only be delivered once the transfer has been completed.
  If you cannot pay using the methods above, please contact us on 1300 364 993 and we can try organizing a solution for you.
  

• > Direct Debit Service

  Once you sign up for our direct debit service you will be charged on the same day every week, fortnight or month. The charge day depends on the day you placed your order and will be listed on your profile. Please note, that if your card is declined the charge dates may vary. In order to secure payments for future purchases tokenized payment information is securely stored on our servers. Tidbit Foods Pty Ltd never stores the actual card information on our servers and all payments are processed via a PCI compliant payment gateway.
  You can change your order anytime. However, to ensure the changes are effected for your next delivery you must make the changes prior to your charge date. Once the charge is processed, we will be unable to update your order for that week. Future deliveries can still be updated via your profile.
  You can pause your order at any time. Simply, log on to your profile to skip deliveries based on your preference. If you require any assistance, please contact us.
  You can cancel your direct debit at any time. However, please note that any payments already taken from your account for processed orders cannot be cancelled and will not be refunded.